Privacy Policy

WayaSend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier marketplace platform, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our Services.

We collect information you provide directly to us, including: • Account Information: Name, email address, phone number, profile photo, and authentication credentials • Delivery Information: Pickup and delivery addresses, package descriptions, and special instructions • Payment Information: Billing details, payment method information, and transaction history • Device Information: Device type, operating system, unique device identifiers, and usage data • Location Data: GPS location, IP address, and network-based location when you use our app • Communication Data: Messages between users, customer support inquiries, and feedback

We use the information we collect to: • Provide, maintain, and improve our Services • Process transactions and send related information • Verify user identity and prevent fraud • Connect users with available couriers for delivery requests • Track deliveries in real-time and provide notifications • Communicate with you about your account, deliveries, and promotions • Respond to your comments, questions, and requests • Analyze usage patterns to enhance user experience • Comply with legal obligations and enforce our terms

We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of data in transit and at rest • Secure authentication and authorization protocols • Regular security audits and vulnerability assessments • Employee training on data protection • Access controls limiting personal information to authorized personnel • Incident response procedures for data breaches While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We may share your information with: • Couriers: Delivery partners receive necessary information to complete deliveries (addresses, contact details, package info) • Service Providers: Third parties who assist with payment processing, analytics, and customer support • Business Partners: Companies we collaborate with for promotional offers (with your consent) • Legal Authorities: When required by law, regulation, or legal process • Business Transfer: In connection with a merger, acquisition, or sale of assets We do not sell your personal information to third parties for marketing purposes.

You have the following rights regarding your personal information: • Access: Request copies of your personal data • Correction: Request correction of inaccurate data • Deletion: Request deletion of your personal data • Restriction: Request restriction on processing your data • Objection: Object to certain processing activities • Portability: Request transfer of your data to another service • Withdrawal of Consent: Revoke consent for data processing To exercise these rights, contact us at support@waya-send.com. We will respond within 30 days.

We retain your personal information as long as your account is active or as needed to provide Services. When you delete your account, we will delete your personal information within 90 days, except where retention is required by law or for legitimate business purposes. We may retain anonymized and aggregated data indefinitely for analytics purposes. This data cannot be used to identify you personally.

Our Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately. If we discover that we have collected data from a child without verification of parental consent, we will delete that information promptly.

If you have questions or comments about this Privacy Policy, please contact us: Email: support@waya-send.com Phone: +263 786 335 693 We will update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the new terms.